Process
Discover. Research.Curate. Refine. Deliver.
Five stages, always in this order, whether the brief takes an afternoon or three months. Nothing is skipped because the deadline is close — we simply start earlier.
Discover
A short conversation about the person, the occasion, and what you'd never think to ask for.
What happens
A 15–20 minute call or written brief covering the recipient, the occasion, your budget and anything you already know they'd love — or hate.
What we need from you
Their name, the occasion and date, a rough budget, and any hard constraints (allergies, colours, past gifts to avoid repeating).
Timeline
Same day as enquiry, usually within 24 hours.
Research
We build a shortlist from independent makers and trusted houses — never a generic catalogue.
What happens
Our team searches our maker network and trusted suppliers against your brief, ruling out anything generic or already given.
What we need from you
Nothing further from you at this stage — this is our work to do.
Timeline
2–4 working days, depending on service.
Curate
Three to five options, each with a reason attached, sent for your reaction, not your homework.
What happens
You receive a short, visual shortlist with a one-line reason for each piece — a decision, not a research project.
What we need from you
A reaction — a preference, a 'none of these,' or nothing at all if you'd rather we simply chose.
Timeline
Your response, whenever suits — we don't chase.
Refine
One round of adjustment, on us, until the choice feels unmistakably right.
What happens
We adjust the selection based on your reaction — a different price point, a different tone, a different maker.
What we need from you
Confirmation once you're happy, so we can lock in sourcing and timing.
Timeline
1–2 working days for a revised option.
Deliver
Wrapped, noted, and timed to arrive exactly when it should — never a day early or late.
What happens
Sourcing, quality check, hand-wrapping, a note if you'd like one, and delivery timed to your date.
What we need from you
A delivery address and, for surprises, confirmation the recipient won't intercept the parcel.
Timeline
Matched to your occasion date, confirmed in advance.
How it actually works