Privacy Policy

Who we are

This website is operated by [COMPANY LEGAL NAME] (“Consilea”, “we”, “us”), a company registered in England and Wales under company number [COMPANY NUMBER], with registered office at [REGISTERED ADDRESS]. For data protection purposes, we are the controller of the personal data described in this policy. You can contact us at consileagift@gmail.com.

What data we collect

We collect personal data you give us directly, including:

• Name, email address and phone number (contact and enquiry forms)
• Details about gift recipients that you choose to share with us (names, preferences, dates, allergies)
• Delivery addresses and, where applicable, payment information (processed by our payment provider — we do not store full card details)
• Correspondence you send us

We also collect limited technical data automatically, such as approximate location, device and browser type, and how you use the site — but only for analytics purposes, and only once you've given consent via our cookie banner. See our Cookie Policy for details.

How we use your data

• To respond to enquiries and provide the services you've asked for
• To fulfil orders and gifting memberships, including delivery
• To send service-related communications (order confirmations, delivery updates)
• To send marketing communications, but only if you've opted in — you can withdraw consent at any time
• To understand how the site is used, in order to improve it, where you've consented to analytics cookies
• To meet our legal and accounting obligations

Legal basis for processing

We rely on: performance of a contract (fulfilling an order or membership), consent (marketing communications, analytics and marketing cookies), and legitimate interests (responding to enquiries, keeping the site secure). Where we rely on legitimate interests, we've considered that this doesn't override your rights and freedoms.

Who we share data with

We share data with trusted service providers who help us run the business — payment processors, delivery couriers, and, only with your consent, analytics and advertising platforms (Google Analytics, Microsoft Clarity, Meta, Pinterest, LinkedIn). We do not sell your personal data.

How long we keep data

We keep enquiry and order data for as long as needed to provide the service and meet legal/accounting requirements (typically 6 years for financial records), after which it is deleted or anonymised.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, in certain circumstances
• Restrict or object to certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at consileagift@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page.